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What You Agree To When You Use hbaje

These terms set out the rules for your account on hbaje — how deposits and withdrawals work through bKash, Nagad, and Rocket, what we expect from you, and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms updated with notice
hbaje What You Agree To When You Use hbaje
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security and the integrity of your data matter to us. Here is how we handle the key areas covered by these terms.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data through support.

Account Security

Your account is protected with password authentication and OTP verification on login. Never share your credentials — we will never ask for your password by email or chat.

Cookie Use

We use cookies to keep your session active and to remember your payment preferences. You can manage cookie settings from your browser at any time.

Requesting Changes

To update your registered details, close your account, or ask about data held on you, contact support with your account ID and the change you need.

TERMS CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries through the channels below. Have your account details ready when you write in.

Live Chat Open the chat window from your account dashboard. Our team handles terms and account queries during support hours.
Email Support Write to our support address for formal terms queries, account disputes, or requests to close your account.
Help Centre The Help Centre covers common terms questions — account rules, payment conditions, and how to request account changes.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

These terms apply to anyone who opens and uses an hbaje account. Access depends on your local law and whether your region is eligible. It is your responsibility to confirm this before registering.

We will notify you before any material change takes effect, using your registered contact details. Continuing to use your account after that notice counts as acceptance of the updated terms.

We may suspend or close an account that breaches these terms. You will be notified and given the opportunity to withdraw any eligible balance, subject to verification requirements.

Deposits and withdrawals through bKash, Nagad, and Rocket are governed by both our terms and the wallet provider's own terms. Withdrawals are released only after your account identity verification is complete.

Contact support with your account ID and your request. We will process data access requests and account closures in line with applicable law and respond within a reasonable timeframe.

These terms are intended for users in eligible regions where access is lawful. If local Bangladesh law conflicts with any clause here, the local rule takes precedence over our terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.